Katsubet Casino Privacy Policy

This Privacy Policy explains how Katsubet Casino collects, uses, stores and protects personal information when you visit our website, create an account, use casino services, contact support or otherwise interact with us. It is intended to provide a clear overview of our privacy practices for players in Canada and visitors to our platform.

By using Katsubet Casino, you acknowledge that information may be processed as described below. Our services are intended for individuals aged 18 or older. If you do not agree with this Privacy Policy, please stop using the website and contact us with any questions about your personal information.

Information We Collect

We collect information that is necessary to operate the casino, maintain account security, process transactions and provide customer support. The type of information collected depends on how you use Katsubet Casino.

Information you provide

• Account details, such as your name, date of birth, residential address, email address, telephone number and login information.
• Verification information used to confirm identity, age, account ownership or eligibility to use particular services.
• Payment and transaction details, including deposits, withdrawals, payment method information, transaction history and related records. Payment providers may process certain financial details directly.
• Communications with us, including support requests, feedback, complaints, correspondence and information provided during responsible gambling enquiries.
• Preferences and account settings, including promotional choices, language preferences and notification settings.

Information collected automatically

When you access the website, we may receive technical and usage information such as your IP address, browser type, device characteristics, operating system, approximate location, pages viewed, session times, referring website and interactions with website features. We may also collect information about errors, performance and security events.

Some information may be combined to identify unusual activity, prevent misuse and understand how players use the platform. We do not ask players to provide information that is unrelated to the operation, security or support of the service.

How We Use Information

Katsubet Casino uses personal information for specific operational, security and service-related purposes. These purposes may include:

• Creating and managing player accounts.
• Providing casino games, account features and other requested services.
• Processing deposits, withdrawals, refunds and related account transactions.
• Confirming identity, age and account ownership where appropriate.
• Detecting, investigating and preventing fraud, money laundering, collusion, abuse, bonus misuse and other prohibited activity.
• Maintaining website functionality, troubleshooting technical problems and improving user experience.
• Responding to questions, handling complaints and delivering customer support.
• Sending service messages, account notices, security alerts and transaction updates.
• Sending marketing communications where permitted and where your preferences allow it.
• Analysing usage trends, testing features and developing improvements to Katsubet Casino.
• Meeting applicable operational, contractual, security and record-keeping responsibilities.

We may use aggregated or de-identified information for analytics, reporting and service improvement. Such information is designed not to identify an individual player directly.

Cookies and Similar Technologies

Katsubet Casino uses cookies and similar technologies to help the website function, remember selected settings and understand how visitors use the platform. Cookies are small data files stored on a device or accessed through a browser.

Types of technologies we may use

• Essential cookies that support login sessions, navigation, security controls and core account functions.
• Preference cookies that remember settings such as language, display choices and other selected options.
• Analytics technologies that help us measure traffic, identify technical issues and improve website performance.
• Marketing or attribution technologies that may help us understand campaign effectiveness where these tools are used and permitted.

You can usually manage cookies through your browser settings. Disabling certain cookies may affect login functions, game access, payment processes or other parts of the website. Browser-based controls may not remove information already collected, and some essential technologies cannot be disabled without affecting the service.

Data Sharing

We may share personal information when this is reasonably necessary to provide services, protect players and operate Katsubet Casino. Information may be shared with selected providers in the following categories:

• Payment processors, banks and financial service providers involved in deposits, withdrawals and transaction verification.
• Identity verification, fraud prevention and security providers.
• Technology, hosting, infrastructure, analytics and customer support providers.
• Professional advisers, auditors and consultants who are subject to appropriate confidentiality obligations.
• Business partners involved in services requested by the player or in approved promotional activity.

We may also disclose information where necessary to protect the rights, property or safety of Katsubet Casino, our players or others; to investigate suspected misconduct; to enforce our terms; or to respond to a valid legal, regulatory or governmental request. We do not sell personal information as a general business practice.

Data Security

We use reasonable administrative, technical and organisational safeguards intended to protect personal information against unauthorised access, loss, alteration, disclosure or destruction. Security measures may include access controls, authentication procedures, encryption or secure transmission methods, monitoring and internal handling rules.

No online service can guarantee absolute security. Players are responsible for keeping account credentials confidential, using a secure device and notifying us promptly if they suspect unauthorised access. We may restrict or suspend access where we identify activity that could compromise an account or the wider platform.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy. The retention period may depend on the type of information, the nature of the relationship with the player, account activity, security needs, dispute resolution and applicable record-keeping expectations.

When information is no longer required, we may delete it, anonymise it or place it beyond active use, subject to technical limitations and any need to preserve relevant records. Certain information may be retained after account closure where it is needed to prevent fraud, resolve disputes, protect platform security or meet other legitimate operational obligations.

Your Rights

Depending on your location and the circumstances of your request, you may have rights relating to personal information held by Katsubet Casino. These may include the ability to:

• Ask whether we hold personal information about you.
• Request access to information and an explanation of how it is used.
• Ask for inaccurate or incomplete information to be corrected.
• Request deletion or restriction of information where appropriate.
• Object to particular uses of information or withdraw consent where processing relies on consent.
• Change marketing preferences or opt out of promotional messages.
• Request a review of a decision connected with your privacy request where applicable.

We may need to verify your identity before completing a request. This protects accounts from unauthorised disclosure. Some requests may be limited where retaining or using information is necessary for security, fraud prevention, dispute handling, transaction records or other legitimate purposes. If a request cannot be fulfilled in full, we will provide an explanation where appropriate.

Third-Party Services

The website may contain links, integrations or features provided by third parties, including payment services, verification tools, analytics providers, advertising partners or social media platforms. These providers may collect or process information under their own privacy notices and terms.

Katsubet Casino does not control the privacy practices of independent third parties. Before using an external service or following an external link, you should review the relevant provider's information. A third-party service may use cookies, device data or account information according to its own settings and policies.

International Transfers

Some service providers supporting Katsubet Casino may process information in a country different from the country where the information was collected. As a result, personal information may be transferred, stored or accessed internationally.

Where information is handled across borders, we seek to use appropriate contractual, technical and organisational safeguards. International processing may be required to provide payment services, hosting, customer support, security monitoring or other essential functions. By using the website, you understand that service delivery may involve such transfers, subject to applicable privacy protections.

Policy Updates

We may update this Privacy Policy when our services, technologies, security practices or information-handling arrangements change. The revised version will be published on the website with an updated effective date where appropriate.

Changes will apply from the time they are posted unless a different effective date is stated. We encourage players to review this page periodically. Continued use of Katsubet Casino after an update indicates that you have read the revised policy, subject to any rights that apply to you.

Contact Information

If you have a privacy question, want to make a request concerning your personal information or need clarification about this policy, please contact Katsubet Casino at [email protected]. Include enough information for us to understand your request, but do not send unnecessary payment details, passwords or sensitive account credentials.

We may ask for additional information to verify your identity and protect your account before discussing personal data. Our support team can also help with account security concerns, marketing preferences and general questions about how information is handled.

Last updated: 9 September 2026